As part of our Services we connect customers and suppliers of quality food products. This inherently means that contact details of suppliers will be provided to customers under specific circumstances as confirmed and authorised by you or by accepting our terms and conditions of use during the registration process. As such, we engage with personal information in two capacities. First, as a primary collector if, for example, you subscribe to our Services by creating a user account, posting comments or reviews on our Website or otherwise visit our Website. Second, as a service provider to suppliers and customers using our Services who are the primary collector but where we may host this information on our website or disclose this information in the provision of the Services that we provide.
As a primary collector, we collect information from you to maintain your relationship with us. As a service provider, we have limited access to information that sits on our Website so that our suppliers and customers can use our Website and Services to engage with each other.
Foodbomb collects and holds various types of personal information including:
You are responsible for the quality, accuracy, and integrity of any information provided in your account details or profile or use of our Services. If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you or your organisation with the services you, or they, are seeking. You can update your personal information at any time by logging onto our website and editing your account information and profile. We may still however store previously recorded data in archive for record keeping, security and audit purposes. You can view your updated profile at any time to confirm your edits have been made.
The personal information that we collect and hold about you depends on your interaction with us. We will generally collect, use and hold your personal information if it is reasonably necessary for or directly related to the performance of our functions and activities and for the purposes of:
Personal information will generally be collected directly from you through the use of any of our standard forms, over the internet, via email or our Website, through a telephone conversation with you, or in person.
If you order products on the Website in your capacity as a customer, and choose to give a written review or rating of the suppliers, we may also use and disclose your personal information for the purpose of displaying any such reviews or ratings publicly on our Website.
We may hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing payment transactions, or performing statistical analysis of our services. We will only provide those companies with the personal information they need to deliver the specific services and take reasonable steps to ensure that these companies maintain the confidentiality of your information and are prohibited from using that information except for the purposes for which it was supplied.
Foodbomb may also disclose your personal information to authorised regulatory bodies or otherwise if required to do so by law.
If you make a payment on our Website via credit card, you agree that your payment will be processed via Stripe (a certified platform). We do not receive details of your credit card directly and cannot be held liable for any issues arising from the processing of your card.
Foodbomb is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. We store the personal information you provide on computer systems with limited access, that are located inside our controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through SSL. We do not store credit card details. Whilst we adopt all protections over your personal information within our control, we cannot guarantee the security of information transmitted via the internet. As such, transmission of personal information via the internet is at your own risk and we cannot be held responsible for the security of such information.
By providing us with your personal information, you expressly permit us to use your information for our direct marketing purposes and the purposes expressly set out in this policy. We will only send you direct marketing communications and information via mail, email, SMS and social media platforms about our Services in accordance with, and for the purposes set out in this policy, including to inform you of other products or services available from Foodbomb and its affiliates. Foodbomb may also provide you with the option to participate in customer surveys to allow us to evaluate our current service offerings and the potential for new services.
If you do not wish to receive direct marketing communications, you may opt-out of receiving marketing communications from us by contacting us at the details below or by using opt-out facilities provided in our communications. We do not provide your personal information to other organisations for the purposes of their direct marketing and will not sell, rent or lease our customer lists to third parties.
It is unlikely that we will need to disclose your personal information to an overseas recipient or otherwise store your personal information overseas. If we are ever required to do so, we will obtain your informed consent or ensure that the overseas recipients comply with the APPs.
To improve your experience on our website, we may use ‘cookies’: small data files that are served by our Website and stored on your device. These are used by us or third parties for a variety of purposes including to operate and personalise the website. Cookies may be used for recording preferences, conducting internal analytics, conducting research to improve our offering, assisting with marketing and delivering certain website functionality. You may refuse to accept cookies by selecting the appropriate setting on your internet browser. However, please note that if you do this, you may not be able to use the full functionality of our Website.
We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Where we anonymise your personal information (so that it can no longer be associated with you) for research or statistical purposes, we may use this information indefinitely without further notice to you.
We are committed to maintaining accurate, timely, relevant and appropriate information.
Where requested, we will provide you with a copy of the personal information that we hold which relates to you, provided that the request is made in accordance with the APPs (contained in the Act). We will also update any inaccurate information about you if you inform us that the information is inaccurate, out of date, incomplete, irrelevant or misleading.
There are no charges for requesting access to or the correction of your personal information, however if the volume of information we hold is excessively large, we reserve our rights to charge you any reasonable administration fees (including fees for photocopying) associated with your request. You can contact our privacy officer regarding access to or correction of your information by any of the following methods:
Post: 401/ 50 Holt Street, Surry Hills, NSW Australia 2010
Phone: 1300 309 055
We will respond to those requests within 30 days in accordance with our obligations under the Act. If we refuse a request to access or correct personal information, where reasonable, we will provide you our reasons for doing so and information about your ability to complain about such refusal.
In order to protect the confidentiality of your Personal Information, details of your information will only ever be passed on to you where we are satisfied that the information relates to you. Accordingly, we may request documentation from you which confirms your identity before passing on any personal information which relates to you.